Support
A mistake in a task or a glitch in the trainer is best sent with the “Report a problem” button right there: the test and question number are attached automatically. Write here if your progress is gone, or you have a question about payments or your data. A real person answers, usually within two working days.
What to include
- The recovery code from the trainer — we have no accounts, and it is the only way to find your progress.
- What you were doing and what went wrong; a screenshot helps a lot.
- Your device and browser, or the app version.
Lost progress
Progress is tied to the browser: it does not move on its own when you change devices or clear site data. Enter the recovery code in the trainer on the new device and your scores and unlocked content come back. If you have no code, write to us with what you remember about past attempts and we will try to help.
Payments
The trainer is free for now. Once payments arrive, questions about charges and refunds go to the same address.
Your data and deleting it
Requests for a copy of your data, or for deleting everything stored on the server under your identifier, also go by email — include the recovery code. What we store and where is described in the privacy policy.